Returns & Exchanges

Store credit is offered for returns within 30 days. We do not issue refunds in the original method of payment. 

Return Policy:

  • Returns will be issued refunds in the form of a digital gift card
  • We must receive your return within 30 days of your order date to be eligible for a refund. International orders are allowed 45 days.
  • Returns must be unused with packaging and tags attached. Please include your package slip with the return. 
  • Returns must be received within 30 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 45 days from receiving your order to return merchandise. For returned items past the 30 day return period, a 25% restocking fee will be subtracted from the store credit given. The 30 days starts from the day the order was received by the customer. Returns older than 60 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
  • Sale items are final and cannot be returned or exchanged. 
  • If items are sent back past the return policy period, the customer is responsible for return postage.
  • Shipping charges are not refundable.
Frequently Asked Questions:
Where do I send my return to?

2268 Devon Ave., Eugene OR 97408

How will I receive my store credit? 
You'll receive an email with the digital gift card within 3 business days of your return being received by our warehouse. 
Do we offer return labels?

We do not currently offer return labels.

Can I make a return past the 30 day period for store credit?

Unfortunately we cannot accept returns past the 30 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.


Non-Refundable Items:  The following items are non-returnable. 
  • All seasonal items
  • All sale items
If you return a non-returnable item the item will be disposed of or donated. Store credit will not be issued. No exceptions.
Exchanges
If you wish to exchange your item for another, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via digital gift card. You may then place an order for the desired size using your store credit. 

Defective Items
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
When you place an order with us please note that the liability is between you and UPS. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
  • Confirm that the shipping address you entered in is correct.
  • Contact your local UPS office with tracking information to see where the package was delivered
  • Check with neighbors to see if your package got dropped off next door. 
  • Sometimes UPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.